What to do if Dstv Remote is not Working

Trying to use a faulty dstv remote can be very annoying. But that should not make you shatter your TV screen with it.

If your dstv remote is not working, that doesn’t make it completely useless. You can make it work again in a few, simple – do it yourself – steps.

Dstv remote not working


Check For Infrared Signal
Check to see if the remote is still sending out a signal. You can do this by using a smartphone. Remotes such as the multichoice remote send out infrared.

If the remote is working, the signal will be produced, but you can't see this with your naked eye. So we need to check for this infrared signal with a smartphone

Turn on your smartphone camera, point your remote at the camera and try to press some buttons. If the remote is working, you will see a white light in the tiny bulb on the remote.

The video below shows you how to check for a signal from your dstv remote control using a smartphone.


A DStv remote control uses infrared to relay a signal to the dstv decoder. Unlike Bluetooth, signals transferred using infrared have – a straight – Line of Sight. This means that if there is any object blocking the imaginary straight line from your dstv remote to your decoder, you won’t get any response from the decoder even when the remote is working.

So firstly, make sure there is no object blocking the imaginary straight line from your dstv remote to your dstv decoder.

Replace the old batteries just to be sure the problem is not dead batteries.

Check the metals in the dstv remote that connect the batteries. If the metal is covered with rust, there won’t be any flow of current from the battery to the remote. If there is rust, scrape it off and put back the batteries.

If you do all these but the remote won’t work, proceed to the next step.

Opening your dstv remote


Dstv remote not working after trying to fix it using the steps above? Don't panic! There is still a way of fixing it yourself.

Unlike other electronic devices, remotes don’t have complex structures. All you have in a remote is a rubber membrane on a flat board just like what you have in the image below.

The rubber membrane comes with the buttons but in rare cases, the buttons may be separated from the membrane.

A typical dstv remote can be opened and recoupled by a 6-year-old. It's that easy! Here is how it's done.

Steps involved
Take a picture of your dstv remote. You need the picture in case you forget the way the membrane was placed.

Get a flat metal: you could use a small kitchen knife. Put the knife properly on the lining at the side of the remote and force it open. Be careful! It won’t be my fault if you wound yourself.

Open dstv remote

Clean the board as shown in the picture below. Clean it with a kerchief or toothbrush dipped in methylated spirit.

dstv remote

You could also use a kerchief or toothbrush dipped in water if the methylated spirit is not available. Remove all the dirt on the board, the membrane and the remote buttons. Dry the parts.

Check the small metal springs and the soldered parts to make sure nothing is broken. If there is a fault, put back - join - the metals using a soldering iron.

Once you are done, couple the remote, put in the batteries and test it.

Related: DStv Compact Channels List

This does not only work on dstv remotes. You can use this method to repair any remote.

The next time you hear someone say my dstv remote is not working, show them how to fix it.

Replacing Your Dstv Remote

You may need to get a new remote or a dstv remote app if you still have your dstv remote not responding to decoder after doing everything mentioned above. But before you do that, drop your comments below – let us know how you are doing.

Related: DStv Access Channels List

81 comments :

  1. Enter your comment...My Dstv remote is working as it show some inflared lights when point on my phone camera, but the problem is, it does not respond to My Zappa Dstv derorder what can i do now??? please help me

    ReplyDelete
    Replies
    1. Hello Justine, please try restarting your decorder.

      I've go a few questions:
      When did the problem start?
      When last did you get a decoder software update?
      What kind of TV are you using?

      Delete
  2. Hi there I cannot get a white light using smart phone. Does this mean a new decoder remote now?? It was working 1 minute then jammed the next and no buttons on remote would work. Thx

    ReplyDelete
    Replies
    1. Okay that means the remote is not working. You could try to fix it by following the instructions in the article. If you can't then you'll need to buy a new one.

      Delete
  3. Thank you, my DSTV Remote is now working after i followed the steps above.

    ReplyDelete
    Replies
    1. You are welcome. You were able to follow the steps. You did great.

      Delete
  4. hi my dstv remote is nnot responding

    ReplyDelete
    Replies
    1. Press info and back button at the same time for 3sec

      Delete
    2. Best advice ever!! You are a lifesaver!!!

      Delete
  5. My dstv explora remote stopped working today it doesn't show the green light when pressing buttons tried cleaning it inside still not and using new batteries

    ReplyDelete
    Replies
    1. If you have tried to fix it by following the steps in the article but it's still not working, then maybe you need a new DStv remote. I suggest you visit the nearest DStv service center. for more information.

      Delete
  6. Changing channels does not work smoothly - brand new decoder and remote newly installed and all updates done. Sometimes it works other times have to press the chanel number several times. Decoder is quite high up on the wall in the bedroom. Any ideas please?. DSTV suggested rebooting, did not help.

    ReplyDelete
    Replies
    1. Take the remote closer to be sure it's not a line of sight issue. Visit dstv service center so they can fix it. This is not one of the issues. you want to solve alone.

      Delete
  7. Replies
    1. You are welcome. Thank you too for the feedback. Enjoy your remote.

      Delete
  8. My DSTV remote control is still not functioning after going through the steps above

    ReplyDelete
    Replies
    1. Well, if you have tried all the suggestions and followed the steps in the article then you need to get a new remote.

      Delete
  9. Hi Im also having an issue I see the white light using my camera but the decoder doesn't respond.I noticed that the light on the remote face flashes red then green it didn't do this before.

    ReplyDelete
    Replies
    1. Hi, you should have included the kind of dstv remote you are using and the decoder. Also you could tell us if there has been any programming set on the remote.

      But you could try the following suggestions:
      1. Press ARC button, while pressing it, press and release STANDBY button. If red light blinks two times, you are done. Check remote again. If amber light blinks thrice, repeat the process to get three green blinks, then check remote again.

      2. If the above does not work, you may need to replace power supply. sometimes this is caused by power supply.

      Delete
    2. I don't have STANDBY button on my remote.

      Delete
    3. Use the Power button (that is, the ON/OFF button).

      Delete
  10. Thanks so much for that advice..surprisingly some of the buttons that were not working are now functional..a miracle as well !! I was amazed with the smartphone infrared camera theory...you are a star my man!!

    ReplyDelete
    Replies
    1. Thank you so much for your feedback. I'm glad it helped. Enjoy...!

      Delete
  11. this worked wonders for me...thank you thank you.

    ReplyDelete
  12. My dstv remote shows the green light but is not working. Can't see the white light though

    ReplyDelete
    Replies
    1. This looks like a battery problem. Replace the battery before you do any other thing.

      If the problem persists, follow the steps in the article to open and clean it. The steps are easy. Anyone can follow them.

      If the above doesn't fix the remote. Then this may mean that a part of the board that sends out the infrared (IR) signal is damaged; which means that you need a new remote. So, get busy. Good luck!

      Delete
  13. My Dstv remote was first set to tv1 by my kids, I tried removing that by taking off the batteries and when I put them back it totally did not work. Replaced batteries with new ones but still does not work.

    ReplyDelete
    Replies
    1. That's thoughtful. The battery can make the remote malfunction.
      You know kids have a habit of hitting the remote or dropping them. I suggest you follow the steps above to open it and make sure nothing is broken inside it. Clean it, couple it and check to see if it works.

      Delete
  14. My remote is not putting the volume

    ReplyDelete
    Replies
    1. Hello! Please follow the steps in the article to fix you remote. Check the comments session and you'll find that it has worked for a lot of people. If you still have other questions please post them here. Thank you.

      Delete
  15. Hi.my remote was not working properly.i pressed ARC as you instructed to a comment above and it has started working.problem is once you increase the volume then its not reducing the again.

    ReplyDelete
    Replies
    1. Hi. First you need to be sure the volume down button is still working.

      To check, turn on you phone camera, point your remote at it and press the volume down button. While doing this, look through the phone screen. If white light is flashing from the front of the remote, then this means that the volume down button is still working. Not sure how to go about this? See the video in the article.


      If volume down button is still working then try to Reset Programming by following the steps below:

      1) Press both ARC and STANDBY and hold for 3 seconds. (Lights should change to amber)
      2) While holding down ARC, release (only) the STANDBY button.
      3) While holding down ARC, enter 9499. (3 green blinks should follow)
      4) Release ARC button.

      You are done!

      Delete
  16. Really? lol. Have you tried to reduce the volume using the decoder?

    ReplyDelete
  17. My dstv remote wasn't working and tried the steps recommended in your article... woola! Its back! I can use it again. Thanks for the guide.

    ReplyDelete
    Replies
    1. Awesome! You did great. Thank you for the feedback. Users should please use the Name/URL option when posting comments. It's better to make comments using your name. URLs are optional. Thank you.

      Delete
  18. Hi I use a b5 remote with a 4s decoder I just noticed d remote doesn't work anymore I tried d remote and camera I didn't see any white and please where is d arc button on d remote

    ReplyDelete
    Replies
    1. In a B5 remote, the ARC button is located at the bottom; to the left of the number, 0, under number 7.

      Delete
  19. I do see the white light with my phones camera but it is flickering

    ReplyDelete
    Replies
    1. When did this start? Do you have any ideas why it is malfunctioning?

      It could be the battery. If you've replaced the battery then you need to open it and fix it. You can follow the steps in the article above.

      Delete
  20. I need help dstv remote wont do anything its shines 2 green lights by tv one and two but does nothing

    ReplyDelete
    Replies
    1. Hello there! Please make comments with your name.

      As for your remote issues, try the following:
      1. Press ARC button, while pressing it, press and release STANDBY button. If red light blinks two times, you are done. Check remote again. If amber light blinks thrice, repeat the process to get three green blinks, then check remote again.

      2. If the above does not work, you may need to replace power supply. sometimes this is caused by power supply.

      Delete
    2. Hi Ekemini,
      My remote is working well, but the decoder isn't responding. What to do?

      Delete
    3. Take the decoder and test it elsewhere, it could be a the nearest gotv shop near you.

      Delete
  21. Hi all,
    My DSTv 4s decoder is not working with my remote or another remote. Any ideas please?
    Could the fault be the decoder?
    I can only change channels, turn on/off, reset, but I can't do anything else.

    ReplyDelete
    Replies
    1. Most likely from the decoder. You need to test the decoder at a dstv shop near you.

      Delete
  22. Thank you , my remote is now wworkin perfectly

    ReplyDelete
  23. Thank you, my remote is working after following the opening process, my daughter had dropped it inside the toilet. I removed everything and brushed clean then dried it.

    ReplyDelete
  24. Thank you, my remote is working after the opening process, my daughter had dropped it inside the toilet. I opened and brushed it clean and dried it, it’s perfect.

    ReplyDelete
    Replies
    1. You're welcome. Have fun! My regards to your daughter.

      Delete
  25. My own issue is the decoder suddenly stop responding to the remote control. Tried this same remote on my neighbour decoder of the same brand it works normal. I tried my neighbour remote on my decoder it doesn't respond as well. Pls what could be effective solution? Thanks

    ReplyDelete
    Replies
    1. Is your remote flashing any lights? If yes, let me know.
      Also, try to use your neighbour's power supply (adapter) on the decoder then test to see if the remote will work.

      Delete
  26. Volume up and some other 3 buttons are not working on my dstv remote..I tried the camera testing and I discovered the those said buttons is not showing any white light..what's the way forward please?

    ReplyDelete
    Replies
    1. That's a good first step. The problem is obvious.

      Just follow the steps in the article to open and clean the remote (board) giving more attention to the buttons that are not working.

      Couple it and test. Let me know how you are doing.

      Delete
  27. Hi, I tried it on my DSTV explora remote. It didn't work.Before I tried it, the green light on the info was showing when I press a button even though it wasn't functioning on the decoder. But now, the light is not showing again neither is the remote working. Wish I could send a photo of my remote here

    ReplyDelete
    Replies
    1. Tried what? Tried opening the remote or tried to clear programming?

      Delete
  28. I tried opening the remote and cleaned

    ReplyDelete
    Replies
    1. Try changing the battery to be sure. But from the look of things, you most likely need a new remote. But before then, test it on another decoder at a friend's place or any multichoice service outlet.

      Delete
  29. Hi. I hv an old dstv remote the down button has split, the silicone is split so when you want to go down the index its very difficult. Any suggestions how i can fix the button so thr surface is pressable again. Im using a stick to press it just now.

    ReplyDelete
    Replies
    1. You can always get your parts from another remote that's no longer useful.

      Delete
  30. my dstv remote volume does not increase or decrease whats the problem???

    ReplyDelete
    Replies
    1. Is it completely mute? Is it the same for all the channels?

      Check the audio cables and try rebooting the decoder.

      Delete
  31. Hello,
    I followed your instructions and my Dstv remote control started working again.
    Thankyou so much!!!

    ReplyDelete
    Replies
    1. You are welcome Janina. Thank you for the feedback. Do have a good time.

      Delete
  32. A the steps have been utilized (cleaning, new batteries etc. It's still not working

    ReplyDelete
    Replies
    1. Have you tested it with phone to see if it's producing any signal? If you test it and find that it's not working, then you can be sure it's a board problem. In that case you will need a professional or just go on to buy a new DStv remote.

      Delete
  33. Thank you. Used steps above and my remote now works perfectly. Had washed it with water and water went inside. After opening I wiped it clean and it works as new.

    ReplyDelete
  34. Hi
    I baught a new remote and it works (can swith tv on and off) howevery my dstv decoder isn't responding .
    How do I connect the remote

    ReplyDelete
    Replies
    1. I don't understand the question. But if the remote is working on your TV I wouldn't expect it to work on your Dstv decoder.

      Please help me understand your question.

      Delete
  35. Good morning, my remote cannot communicate with the decoder.I followed the above steps still cannot work. Only TV 1 and TV 3 are blinking when um pressing some of the buttons.

    ReplyDelete
    Replies
    1. What kind of remote are you using? This will help me know how to help you solve the problem. But just press the "i" button (that is, the INFO button) for 3 seconds. This should return the remote to the default mode. Try this and see if it will work.

      Delete
    2. I will do so and get back to you.Its for HD.

      Delete
  36. i tried it doesnt work

    ReplyDelete
    Replies
    1. It's okay Greg. Just check the back of the remote and tell me its exact model.

      Delete
    2. B5, okay. You said you tried but it doesn't work. But when you press a button, do the TV1 and TV2 lights still blink? Or is it just TV1 that is blinking?

      Greg, I want you to press the INFO button (hold) till the green light shows on TV1, then test the remote.

      If it doesn't work, press the BACK button (hold) till the green light appears on TV2, then test the remote.

      If it doesn't work, press both INFO and BACK buttons (hold) until the green light appears on both TV1 and TV2. Test the remote to see if it works. Let me know.

      Delete
    3. I tried all of the above, can it be my decoder?Because its only stuck on dstv channel 100, when i change with buttons on it, it cannot change it only blinks as if its changing channels. I want to get to the Menu to change it to dstv channels.

      Delete
  37. It does all of the above Sir

    ReplyDelete
    Replies
    1. This means that both TV1 and TV2 lights blink when you press any button. Okay now try the following:

      press the INFO button (hold) till the green light shows on TV1, then test the remote.

      If it doesn't work, press the BACK button (hold) till the green light appears on TV2, then test the remote.

      If it doesn't work, press both INFO and BACK buttons (hold) until the green light appears on both TV1 and TV2. Test the remote to see if it works. Let me know.

      Delete

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